Policies

Data and privacy policies

Finchley Symphony Orchestra (FSO) takes data protection seriously. We hold personal information for members, other players who join us from time to time, people who purchase tickets online, patrons and people who have requested to join our mailing list in order to:

  • communicate with members and other players
  • collect subscriptions from members
  • communicate with and promote our concerts to our patrons and those on our mailing list
  • process online ticket sales

We collect the minimum amount of data required for our purposes and we do not hold sensitive personal information, such as date of birth, bank details or credit card details. FSO will not use data collected for one purpose (such as an email address, required in order to buy a ticket) for another purpose (such as the regular newsletter) without your explicit consent.

In certain circumstances, described below, we do share limited data with other organisations. However, FSO does not share data with any other third parties and will not do so in the future without your explicit consent.

As from 25th May 2018 (and in accordance with the new GDPR requirements) we will not hold any person’s data unless they have requested that we do so. If you wish your details to be removed from our system, you may ask us to do so at any time, by email info@finchleysymphony.org or in writing and we will remove them promptly. If you would like to know what personal data we hold about you, please email us and we will return a copy of the data to you.

Patrons

We hold the following information about our patrons, all of which is shared with our affiliated organisation, Finchley Chamber Choir (FCC). This information is deleted once a person ceases to be a patron.

  • Full name
  • Whether the person is a joint patron with another person
  • Postal address
  • Email address
  • Phone number

People on our mailing list

We only hold the email addresses of people who have requested to be kept informed about FSO’s activities. This information is shared with FCC and is retained until we receive a request for its deletion.

Members and Guest Players

We hold the following information about our members and people who play with us from time to time, if they have given us permission to do so. This data will be deleted on request or if there is no contact for more than a year.

  • Full name
  • Email address
  • Phone number
  • Instrument
  • Information about rehearsal attendance
  • The personal information we require to claim Gift Aid, if you have provided it

Ticket Sales

When you purchase tickets using our website, your card number, sort code and security code are transmitted securely directly to our payment processor (Braintree) – they are never seen by our server and are not stored.
The email address and name used to reserve your tickets are not sent to Braintree, but are stored on our server to track your reservation.

When you purchase tickets using FSO’s website for concerts by our affiliated organisation Finchley Chamber Choir (FCC) or concerts shared with FCC, FSO provides your contact details (name and email address) to FCC so that they can manage the booking/purchase.

Tickets and refund policy

This policy applies to all tickets bought through the www.finchleysymphony.org website, including those bought for:

  1. Tickets purchased are non-refundable.
  2. Tickets are transferable: you may give them to others if you do not wish to use them yourself.
  3. Tickets are not sent out to you by post but are electronically recorded.
  4. Please bring ID or proof of purchase with you on the night to ensure there are no holdups on the door getting you your tickets.
  5. Tickets are not for specific seats.

    The organisers reserve the right to reserve some seats in the hall prior to the start of the performance. If they do, these will be clearly marked in the concert hall when the doors open before the concert begins. Otherwise your ticket is valid for any of the hall audience seats on a first-come first-served basis.