Policies

Data and privacy policy

Finchley Symphony Orchestra (FSO) takes data protection seriously and has the following general policies relating to any personal data it may collect from you.

If you have any questions or concerns about any of these, please don't hesitate to contact us at info@finchleysymphony.org

  1. FSO only collects the minimum data required to perform the specific purpose for which it was requested.
  2. FSO does not share your data with any third parties and will not do so in the future without your explicit written consent.
  3. FSO will not use data collected for one purpose (such as an email address, required in order to buy a ticket) for another purpose (such as the regular newsletter) without your explicit consent.
  4. If you wish to be removed from our system you may ask us to do so at any time by email or in writing and we will remove your details promptly.

Finchley Symphony Orchestra (FSO) may collect the following data from you:

  1. Your name and email address when booking or purchasing tickets online.
  2. Your email address when subscribing to the newsletter.
  3. Your name, email address and any other contact details provided when becoming a patron.

FSO does not store any credit card or any other financial data.

Tickets and refund policy

This policy applies to all tickets bought through the www.finchleysymphony.org website, including those bought for:

  1. Tickets purchased are non-refundable.
  2. Tickets are transferable: you may give them to others if you do not wish to use them yourself.
  3. Tickets are not sent out to you by post but are electronically recorded.
  4. Please bring ID or proof of purchase with you on the night to ensure there are no holdups on the door getting you your tickets.
  5. Tickets are not for specific seats.

    The organisers reserve the right to reserve some seats in the hall prior to the start of the performance. If they do, these will be clearly marked in the concert hall when the doors open before the concert begins. Otherwise your ticket is valid for any of the hall audience seats on a first-come first-served basis.